**BLACK FRIDAY UPDATE
Our Black Friday sale starts from 19th November onwards. Due to the vast increase in volume, we aim to fulfil and dispatch every order within 3-4 days maximum.
All orders will be sent via standard delivery for free over the Black Friday sale.
Please be patient with us, if you still haven’t got your order 10 days after placing it, get in touch so we can resolve.
YOUR DELIVERY OPTIONS
We know it’s super important that when you order that you can get it as quickly and conveniently as possible. That’s why we have decided to partner with DHL and DPD for all of our domestic and global deliveries.
Our delivery details are summarised below.
Option 1: Royal Mail 24
Delivery Speed: Next Day
Option 2: Royal Mail Standard
Delivery Speed: 3-5 Working Days
Delivery Time: 3-4 Working Days
USA / REST OF WORLD
USA Option: DHL Express US
Delivery Time: 2-5 Working Days
ROW Option: DHL Express
Delivery Time: 4-8 Working Days
Order before 1pm for same day dispatch. Order after 1pm and order will be dispatched next working day
All orders dispatched on a Friday will deliver on a Monday.
Orders placed on Friday will be dispatched on Friday itself but if not, the next dispatch day will be the following Monday.
EXPRESS DHL DELIVERY
All orders are sent via DHL Express delivery for Europe, US, Canada, Australia, New Zealand, South Africa and all other countries.
DHL is the world’s largest and leading logistics company operating in 220 countries and territories worldwide.
On Demand Delivery (ODD)
Express customers are provided with an estimated date of delivery within one hour of your order being collected by DHL, and you can choose how you wish to receive your delivery, with options including;
- Reschedule for another day
- Leave with a neighbour
- Leave in a safe place
- Deliver to a DHL Service Point (45,000 locations worldwide)
- Deliver to an alternate address
- Hold until you return from vacation
CAN I TRACK MY ORDER?
Yes, you will receive an email when your order has been dispatched. This email will contain your tracking number and a link to the DHL/DPD/RM website to track your order immediately. You will also receive a text from DHL/DPD with your estimated time of delivery.
WHICH COUNTRIES DO YOU SHIP TO?
We ship to all countries via DHL Express and DPD for the UK.
If you do have any questions about this then email us at sales @ rugbywarfare.com.
We have shipped to over 45 countries across the world.
HOW DO CUSTOMS AND IMPORT CHARGES WORK?
When shipping within the EU no duties are applied.
For any countries outside of the EU, all relevant customs or import duties are the sole responsibility of the customer. Please check with your respective customs authority.
WHICH COURIER COMPANIES DO YOU USE?
We use DHL Express, DPD & The Royal Mail.